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Privacy

Declaration made in accordance with Art. 13 of EU Regulation 2016/679 issued by the European Parliament and Council on 27 April, 2016 concerning the protection of natural persons as regards the processing of their personal data , as well as the free circulation of such data, and which abrogates Directive 95/46/EC (General Regulations for the protection of data).
In accordance with the EU General Regulations for the protection of data (Regulation 2016/679 issued by the European Parliament and Council), please be informed that:

NAME AND CONTACT DETAILS OF THE CONTROLLER
The data controller is the company:

GLORIETTE GMBH
MWST. NR 03183980212
Dorf 15, Oberbozen
39054 Ritten
Italien
info@gloriette-guesthouse.com
www.gloriette-guesthouse.com


PERSONAL DATA AND SPECIAL CATEGORIES OF DATA
The following are considered as being your personal data:
- personal data (surname, name, address, e-mail, telephone number, fax number, date of birth)
as well as your language and the license plate of your vehicle
- the data shown in your passport or identity card
- data relative to the method of payment or otherwise connected with your payments (e.g. bank coordinates, details of credit card)
- date of arrival and length of stay

Special categories include data relative to health and specific personal needs.

 

COOKIES
Information about the use of cookies on this website can be found in our cookie declaration.


MOTIVES FOR THE PROCESSING OF PERSONAL DATA AND LEGAL GROUND FOR THEIR PROCESSING
The data provided will be processed for the following purposes:

- For compliance with legal obligations
- For the implementation of pre-contractual and contractual requirements relative to the guest's visit (booking, period of stay, departure etc.)
- Forwarding of communications and telephone calls directly to the guest
- Memorization of the data for the purpose of future bookings and requests
- Forwarding of information, special offers and new features offered by the company and the other associated company by e-mail, ordinary mail, and other means of communication concerning the company, the local area and any local events etc.
- Forwarding of information, special offers and new features offered by the company and the other associated companies by e-mail, ordinary mail, and other means of communication concerning the company, the local area and any local events etc.

Legal ground for the processing of your data:
- compliance with legal and judicial obligations
- compliance with obligations and pre-contractual and contractual requirements
- your consent
- legitimate interests: Delivery of advertisment emails (newsletter) to improveme our client service and our contacts with the clients


RECIPIENTS OF THE PERSONAL DATA
In most cases, your personal data will not be provided to third parties. In special circumstances, however, the data may:
- be forwarded to other departments within the company, subject to the limits of legitimate use;
- be forwarded to the following to third-party subjects, when necessary to meet your requests or in order to provide specific services: please see the section "third-party subjects" of this text.

The recipients listed above are required by us to comply with all current norms and standards governing the protection of data.


DURATION OF CONSERVATION OF DATA
The duration of the conservation of the data is calculated on the basis of the obligations for the conservation of the data and the requirements contemplated by the law. If your personal data are processed in order to comply with a legal requirement or a contractual obligation, they will be kept only for the time that is strictly necessary for their processing. If the data are processed with your consent, they will be kept until that consent is revoked.


RIGHTS OF THE DATA SUBJECT
Right of access by the data subject:
In accordance with art. 15 of the GDPR, you are entitled to be informed of the personal data processed, their provenance, nature, possible forwarding to third parties (in such case identifying the same) and their utilization.

Right of rectification and erasure:
In accordance with art. 16 of the GDPR, you may at any time require the rectification or completion of your personal data. Similarly, in accordance with art. 17 of the GDPR, you are entitled to require the erasure of the data. In the presence of published data, you also enjoy the "right to be forgotten", i.e. to request that the measures necessary to erase all the links, copies, replications and similar.

Right to object:
You may at any time exercise your right to object as described in art. 21 of the GDPR and modify or entirely revoke your consent for the future.

Right of restriction (or blocking) of processing:
In accordance with art. 18 of the GDPR, you may require the restriction of the processing of your personal data. The relevant data may be processed only subject to specific prior consent, i.e. their processing will be effectively limited.

Right to data portability:
In accordance with art. 20 of the GDPR, you are entitled to request and receive the personal data provided by yourself in a structured, commonly used and machine-readable format, and you have the right to require their transmission to another controller.

In accordance with art. 77 of the GDPR, you have the right to lodge a complaint with the supervisory authority.


CHARACTERISTICS OF CONSENT
Your personal data will be processed in accordance with the contract and with current legislation, as set forth in the provisions of EU Regulation 679/2016 (GDPR).
Consent for the processing of personal data included in special categories is given on a voluntary basis. In the absence of such consent, the personal data cannot be processed for any future bookings.
Consent for the processing of personal data as regards the forwarding of information, special offers and new features offered by the company, too, is voluntary. If the personal data are not provided, then offers and other information shall not be supplied.

 

GOOGLE ANALYTICS
Google Analytics may be integrated within our online offer. Google Analytics is a web analysis service offered by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").
The information collected by Google Analytics about your use of this website is generally transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymisation on these websites, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.
You can prevent the collection by Google Analytics by downloading and installing the browser plug-in available under the following link: Browser add-on to disable Google Analytics (https://tools.google.com/dlpage/gaoptout?hl=en).
Google is certified under the Privacy Shield agreement and thereby offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active). For more information on Google's use of data, settings and opt-out options, please refer to Google's privacy policy (https://policies.google.com/technologies/ads) and the settings for the display of advertising by Google (https://adssettings.google.com/authenticated).

 

GOOGLE ADS AND GOOGLE TAG MANAGER
We use Google Ads (formerly Google AdWords) and Google Tag Manager on our website, both services provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland).

  • Google Ads allows us to display advertisements in Google search results and on partner websites to promote our offerings in a targeted way. If you reach our website through a Google ad, a cookie will be stored on your device. This cookie enables Google to recognize your browser and provide reports on the effectiveness of our advertising campaigns.
  • Google Tag Manager is used to manage tracking tags and analytics scripts. The Tag Manager itself does not collect personal data. However, it triggers other tags that may collect data (e.g., Google Ads tracking or Google Analytics). These tags are only activated if you have consented to the storage of cookies.

Data Processing and Legal Basis
The processing of your data is based on your consent (Art. 6 Para. 1 lit. a GDPR). You can give your consent via our cookie banner. You may revoke your consent at any time by changing the cookie settings on our website.

Revocation and Cookie Settings
You can prevent the storage of cookies by:

  • Adjusting your cookie settings, or
  • Deleting existing cookies in your browser settings.

Please note that disabling cookies may limit the functionality of our website.

Further Information on Data Processing by Google
For more details on how Google uses your data, as well as information on settings and your right to object, please visit the Google Privacy Policy.

 

FACEBOOK PIXEL

Use of Tracking Technologies and Meta Pixel
Our website uses tracking technologies, including the Meta Pixel, an analytics tool provided by Meta Platforms, Inc. (formerly Facebook, Inc.), 1601 Willow Road, Menlo Park, California 94025, USA. The Meta Pixel enables us to analyze the effectiveness of our advertising campaigns. It tracks the behavior of users who have clicked on a Facebook or Instagram ad and were redirected to our website. This helps us measure the reach of our ads, conduct statistical analyses, and optimize our campaigns.
When using our services, we also authorize the use of web beacons, cookies, pixel tags, scripts, and other tracking technologies. These technologies help us improve the user experience on our website, optimize the performance of our content, ensure a personalized experience, and enhance security.
Through the use of the Meta Pixel, personal data of users may be processed, including:
- IP addresses,
- Cookie data,
- Information about your activities on our website.
The processing of this data is anonymized and is not directly linked to your identity.
The use of the Meta Pixel is based on Article 6(1)(f) of the GDPR. Our legitimate interest lies in analyzing and improving the effectiveness of our advertising campaigns. You have the right to object to this processing at any time for reasons arising from your particular situation (Article 21 GDPR).

Disabling the Meta Pixel
You can prevent the collection of your data through the Meta Pixel by adjusting your cookie settings on our website or using a browser add-on such as the Facebook Blocker. Please note that disabling the Meta Pixel may limit certain functionalities of our website and affect the delivery of personalized advertising.

Data Retention Period
Data collected via the Meta Pixel is stored for as long as necessary to fulfill the purposes mentioned above. At the latest, data will be routinely deleted or its processing restricted after the expiration of statutory retention periods (e.g., commercial or tax-related retention periods), provided that the data is no longer required for contract fulfillment or we have no legitimate interest in further storage.

 

CONTACT FORM
Should you decide to contact us using the contact form on our website, you will be asked to enter some personal data. This enables us to process your query. This is also the reason why the corresponding fields of the contact form are marked with an asterisk, or in any another way, as mandatory fields. The entering of personal or sensitive data other than those marked as mandatory will be at your discretion. Failure to enter, even in part, the mandatory information marked with an asterisk or similar character may result in the impossibility for us to answer your requests or deliver the requested services. The forwarding of requests using the contact form constitutes your implicit acceptance of the treatment of your personal data. The data that you transmit are treated and stored for a period strictly necessary for the processing of your request.

 

REFERRER
We also use referrer measurement to record data such as advertising medium/partner or marketing campaign the website visitors used to access the contact form. This enables us to evaluate the success and performance of certain advertising measures accordingly and, if necessary, optimize them.

 

SÜDTIROL ALTO ADIGE GUEST PASS (RITTENCARD)
Purpose: The personal data provided will be transmitted to the single coordinating body of the Guest Pass in order to enable the creation and use of the Guest Pass and to provide the associated services.
Recipient: In connection with the issue of the Guest Pass, your data will be transmitted to the Mobilitätskonsortium, VAT Nr. 02735170215, which acts as the cardholder and unified coordinating body and assumes the role of autonomous data controller in processing the transferred data. For further information regarding the processing to which the data will be subjected, you can send an email to privacy@moko.bz.it.
Legal basis: The legal basis for processing is Art. 6 (1) (b) of the GDPR