Good to know
Arrival, Departure & more
Arrival: Rooms are available from 2pm. If you are going to arrive after 8pm please let us know.
Departure: Rooms must be vacated by 10.30. Thank you.
Free access to our rooftop spa area: Access only to those over 14 years old.
Pets: Four-legged friends are welcomed upon request, however, access to the wellness area and restaurant is not permitted to them.
Cancellations and refunds: Cancellations can be made at no charge up to four weeks before arrival. Up to two weeks before arrival 30% of the total price must be accounted for. Anything less than two weeks before anticipated arrival 80% of the total price must be accounted for. If you arrive one day late or leave a day before the set departure date the total price must be accounted for. City tax: € 2.30 per person per day.
NEW CANCELLATION POLICY FOR YOUR LOYALTY
May - August 2020: free cancellation up to 24 hours before arrival
In light of current events we would like to ensure those of you who have booked your holiday with us for the period from early May to late August that we are happy to answer any queries you may have. We understand you may have doubts and if this is the case you can cancel your holiday free of charge up to 24 hours before arrival, or even better, simply postpone it to a later date.
We can hardly wait to welcome you with open arms, pamper you and celebrate the beauty of life together! You can reach us from Monday to Saturday from 9 a.m. to 5 p.m. +39 0471 345 423 firstname.lastname@example.org
#everythingwillbeok #cancellastminute #postponeyourtravel