Good to know
Arrival, Departure & more
Renon Cable Car:
The cable car will not be operational from 22nd February to 26th March 2021. Now you have the choice: either you can cuddle up at the Gloriette or take our free hourly Bolzano shuttle down to the city centre to have a wander and drink an aperitif - and for the night owls amongst you, a last shuttle is available at 11pm on request! Either way, there is a special discount of 10% on your holiday during the time when the cable car is not running. Valid for bookings made for 3 nights or more.
Rooms are available from 2pm. If you are going to arrive after 8pm please let us know.
Rooms must be vacated by 10.30. Thank you.
Free access to our rooftop spa area:
Access only to those over 14 years old.
Four-legged friends are welcomed upon request, however, access to the wellness area and restaurant is not permitted to them.
NEW: Loyalty bonus:
Our guests are the best you could wish for: always in a good mood, open-minded and relaxed. And given that many of you holiday at the Gloriette not just once but several times a year, we have introduced our loyalty bonus:
3% as of your second stay, 5% as of your third, 7% as of your sixth and for your 10th stay there's a Kitchen Choice menu thrown in! Valid for bookings made for 3 nights or more
Cancellations and refunds:
Cancellations can be made at no charge up to four weeks before arrival. Up to two weeks before arrival 30% of the total price must be accounted for. Anything less than two weeks before anticipated arrival 80% of the total price must be accounted for. If you arrive one day late or leave a day before the set departure date the total price must be accounted for. City tax: € 2.30 per person per day.
NEW CANCELLATION POLICY FOR YOUR LOYALTY
May - August 2020: free cancellation up to 24 hours before arrival in relation to Covid19
In light of current events we would like to ensure those of you who have booked your holiday with us for the period from early May to late August that we are happy to answer any queries you may have. We understand you may have doubts and if this is the case you can cancel your holiday free of charge up to 24 hours before arrival, or even better, simply postpone it to a later date.
We can hardly wait to welcome you with open arms, pamper you and celebrate the beauty of life together! You can reach us from Monday to Saturday from 9 a.m. to 5 p.m. +39 0471 345 423 firstname.lastname@example.org
#everythingwillbeok #cancellastminute #postponeyourtravel